After hiring the very best applicants, it only makes sense to complete the process by turning them into the very best security officers.
The owners of Silver Star Security, Inc. have initiated and been instrumental in setting up extensive training programs. Every office abides by the state laws and provides the required training. However, we go beyond the state training programs and make the extra effort to insure that our officers are thoroughly trained in report writing, communications, legal limitations, controversial situations, client expectations, appearance, conduct, company rules and on-site procedures.
It is expensive and time consuming to train officers; but we wouldn't have it any other way. As local owners, we are concerned about our reputation on each and every job. Training is a major factor required to give our clients unmatched service.
Nothing will be more important to your security and our reputation than the individuals that serve us both. Developing individual officers and supervisory personnel is critical. Silver Star Security, Inc. emphasizes recruitment, screening, training, education and support that fosters a loyal, cohesive team of security professionals.
These are the elite. They have been carefully selected and matched to provide you with a unified team that works to meet your security needs. We recognize and celebrate the spirit of service that these professionals bring to their jobs and your posts. We work to foster and support our teams, rewarding stability, dedication and creative input.
Developing loyal, security officers with a good work ethic is a slow methodical process. We can't just hire applicants, put them on your site and expect them to know what to do. The field supervisors, district manager and ownership train the officers to give you the best possible service.
Our supervisors will not tolerate poor performance. Their function is to improve or remove security officers. If an officer cannot adapt to changing functions on your site, they are terminated. We do not move dysfunctional officers from one account to another. You will not have to worry about getting officers that another company already rejected.
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Classroom training is only as good as the instructors teaching. We have some of the most experienced instructors in the business. Our student to instructor ratio means every candidate gets the attention they need to fully comprehend and retain covered material. Our officer candidates spend the full compliment of state mandated hours in classroom training. In addition we prefer that our officers go beyond the state minimum. We require additional sessions to cover information and materials that make some of the best prepared guards in the industry.
Silver Star Security's training is supervised by field staff to insure that information is kept current and pertinent. Our managers will be working with these candidates in the field. The kind of training they receive is critical to the team.
Our security officers receive continuous follow-up training throughout their careers. Staying current with standards and practices that are constantly changing isn't second nature. It takes a systematic program of follow up to make sure that our security officers are up to date on critical security issues and policies.
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